Airport Transfers
Heathrow Terminal 2, 3, 4 and 5 Chauffeur Collection Guide
A guide to chauffeur collection at Heathrow Terminals 2, 3, 4 and 5, including which airlines use each terminal and where your chauffeur will meet you.
Heathrow's Four Terminals
Heathrow has four passenger terminals: Terminal 2, Terminal 3, Terminal 4 and Terminal 5. Each terminal has its own arrivals area, and your chauffeur will meet you in the correct terminal based on your flight information.
Terminal 2: The Queen's Terminal
Terminal 2, also known as The Queen's Terminal, handles Star Alliance airlines including Lufthansa, United and Air Canada. Your chauffeur will meet you in the arrivals hall after you exit customs.
Terminal 3
Terminal 3 handles a mix of long-haul and short-haul airlines including Emirates, Qatar Airways and Virgin Atlantic. The arrivals area is on the ground floor, and your chauffeur will wait with a name board near the exit.
Terminal 4
Terminal 4 is located on the south side of the airport and primarily handles SkyTeam airlines including Air France, KLM and Delta. Transfer times to Central London are slightly longer from Terminal 4.
Terminal 5: British Airways
Terminal 5 is the home of British Airways. It is the largest terminal at Heathrow and has its own dedicated arrivals area. Your chauffeur will meet you in the Terminal 5 arrivals hall after you exit customs.
Author: Jacob Miles Editorial Team
Reviewed by: Jacob Miles Operations
Last reviewed: 2026-09-05
Frequently Asked Questions
Where will my chauffeur meet me at Heathrow?
Your chauffeur will meet you in the arrivals hall of the terminal your flight arrives at, with a name board. We confirm the terminal from your flight number before collection.
Which Heathrow terminal does my airline use?
Terminal 2 handles Star Alliance airlines, Terminal 3 handles Emirates and Virgin Atlantic, Terminal 4 handles SkyTeam airlines, and Terminal 5 is the home of British Airways.
How long after landing will my chauffeur be at the terminal?
We typically schedule collection 45–60 minutes after landing for international arrivals to allow for immigration and baggage reclaim, and 30 minutes for domestic arrivals.
What happens if my flight is delayed?
Yes. We monitor all flights in real time and adjust the collection time for early or delayed arrivals. You will not be charged extra for flight delays.
Is Terminal 4 further from Central London?
Yes. Terminal 4 is on the south side of the airport and transfer times to Central London are slightly longer. Your chauffeur will plan the route accordingly.
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