Frequently Asked Questions About Jacob Miles Chauffeur Services

Jacob Miles provides airport transfers to all major London airports, corporate and executive travel, hourly chauffeur hire, private aviation ground transfers, VIP and celebrity travel, event and special occasion transport, and chauffeur-driven London tours. We operate 24 hours a day, 7 days a week, across London and the wider United Kingdom.

You can book by completing our online quote form, calling us on +44 (0)20 3553 3333, or emailing bookings@jacobmiles.co.uk. We recommend booking at least 24 hours in advance to guarantee availability, though we accommodate last-minute and same-day requests whenever possible.

Yes. We track every inbound flight in real time and adjust your chauffeur's arrival time automatically. If your flight lands early or is delayed, your chauffeur will be there when you arrive. There is no additional charge for flight delay adjustments.

Your chauffeur will meet you inside the arrivals hall, typically near the designated meeting point or airport information desk, holding a name board. Full meeting instructions are provided in your booking confirmation. For private aviation arrivals, the collection point depends on the FBO and airport access arrangements.

For airport pickups, we include 60 minutes of complimentary waiting time from the flight's actual landing time. This gives you ample time to clear immigration, collect luggage and meet your chauffeur. For all other bookings, 15 minutes of complimentary waiting time is included from the scheduled pickup time.

Yes, we can provide child and infant seats upon request at no additional charge. Please let us know at the time of booking so we can ensure the appropriate seats are fitted securely in your vehicle before collection.

You can request any vehicle from our fleet, including the Mercedes E-Class, V-Class, S-Class, Range Rover Autobiography, Bentley Mulsanne and Rolls-Royce Ghost. Vehicle requests are subject to availability, and a comparable vehicle may be provided where necessary. We will confirm your vehicle at the time of booking.

Hourly chauffeur hire gives you a dedicated vehicle and driver for a set period of time. Your chauffeur takes you wherever you need to go, with multi-stop itineraries welcome. Your chauffeur waits at each stop or returns at an agreed time. This is ideal for business meetings, shopping days, sightseeing and evening events.

Yes. We provide corporate accounts with dedicated account management, monthly invoicing and itemised billing. Account clients benefit from streamlined booking and a single point of contact. Please contact us to discuss setting up a corporate account for your business.

Cancellations made more than 24 hours before the scheduled pickup time are free of charge. For cancellations within 24 hours, charges may apply depending on the booking. If your flight is cancelled, please contact us as soon as possible and we will adjust or cancel your booking without charge, provided you notify us before the chauffeur is dispatched.

We accept bank transfer, major credit and debit cards, and corporate account invoicing. Payment details are confirmed at the time of booking. For corporate account clients, monthly invoicing is available with itemised billing.

All Jacob Miles chauffeurs are professionally trained, security-vetted and hold enhanced DBS checks. They are licensed by Transport for London and undergo training in advanced driving techniques, first aid, customer service and security protocols. Our chauffeurs understand the discretion and confidentiality required by corporate, VIP and private clients.

Luggage capacity depends on the vehicle. The Mercedes S-Class, E-Class, Range Rover, Bentley and Rolls-Royce each accommodate two large cases, while the Mercedes V-Class accommodates up to seven large cases. If you are travelling with additional luggage, please let us know at the time of booking so we can recommend the appropriate vehicle.

Yes. We provide chauffeur services across the wider United Kingdom, including transfers to and from airports, cities and destinations beyond London. Please contact us with your specific journey requirements and we will provide a quotation.